Hangouts/hangouts can’t make calls (the Hangout dial button is grayed out)

Recently (starting in August?) many friends found out that after transferring their Google account to Google Voice number, Hangouts can no longer make calls!

1. Problem description

The blogger took a look. The new Google account that was transferred to Google Voice logged into Hangouts, and indeed there was no dialing function. The specific manifestation was that the Hangouts software on Android devices did not have a dial button even if the dialer was installed, and the dial buttons of Hangouts software on Apple devices. It’s gray!

  • (Important) Update 2020-10-23: Google will disable Hangout’s calling function for all Google accounts in early 2021. Therefore, you can only use the Voice app.

  • (Important) Update 2020-10-27: If you want to continue to use Hangouts’ phone function: Open the settings of the Google Voice official website and turn on Hangouts calling under the Call option. But the blogger here recommends switching to the Voice app as soon as possible!

  • I don’t know if it’s a bug or a restriction made by Google (for Hangouts or Google Voice). I can only recommend using Google Voice App.

2. Troubleshooting

Three, the final conclusion

At present, restricting Hangouts function is a transitional strategy adopted by Google to remove Hangouts products. Friends can not be nervous. If you want to continue using Hangouts, open the settings of the Google Voice official website and set Hangouts calling under the Call option. Just turn it on. But in order to reduce the intractable diseases encountered in later use, it is recommended to switch to the Google Voice app as soon as possible!

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